Terms & Conditions — KA Cleaning

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These terms apply to every cleaning service we provide. Please read them before booking. Nothing in these terms affects your statutory rights as a consumer.

1. Who We Are

KA Cleaning is a partnership of Kamran Khan and Kai Reid.

Business name: KA Cleaning
Address for service: 71 Darren Street, Bradford, BD4 8LF
Email: Contact@kacleaning.org
Phone: 07522777612

In these terms, "we", "us" and "our" mean KA Cleaning. "You" means the customer booking the service.

2. Our Services

We provide residential and commercial cleaning, including regular domestic cleaning, deep cleaning, kitchen cleaning, bathroom cleaning, carpet and hard floor cleaning, interior window cleaning, end of tenancy cleaning, move in / move out cleaning, and office and commercial cleaning.

We also provide exterior cleaning at ground level, including driveway, patio, path, step and decking pressure washing. We do not carry out any work at height — we do not clean roofs, gutters, or the outside of windows above ground level. Window cleaning is offered from inside the property only. Exterior work is weather dependent; if conditions are unsafe or would affect the result, we will contact you to rearrange at no charge.

We do not remove or dispose of waste. We are a cleaning service only. Any debris produced by the work — moss and dirt from a patio or driveway, packaging, or anything cleared during a clean — will be bagged where practical and left with you to dispose of in your own bins. We do not carry rubbish away, take items to the tip, or provide house clearance, waste collection or removals of any kind.

The exact work included is whatever is set out in the written quote we send you. Anything not listed in that quote is not included unless we agree it in writing.

3. Quotes and Pricing

Quotes are based on the information you give us about the property and its condition.
A quote is valid for 30 days from the date we issue it.
If the property turns out to be substantially different from what you described — significantly larger, or in a much worse condition — we will tell you before starting and agree a revised price with you. We will never increase the price without your agreement.
Where a service is charged hourly, the quote is an estimate of the hours needed. You will only be charged for hours actually worked.
Travel or fuel costs, where they apply, are shown separately on your quote.
We are not currently registered for VAT, so no VAT is added. The price on your quote is the total price you pay.

4. Booking and Access

A booking is confirmed once we have agreed a date and time with you and you have accepted the quote.
You are responsible for providing access to the property at the agreed time.
If we cannot get in and you have not given us reasonable notice, we may charge a call-out fee of up to 50% of the booking value to cover our travel and lost time.
If you give us keys or entry codes, we will keep them secure and use them only to carry out the agreed work.
Please make sure there is running water and electricity available.

5. Your Right to Cancel — 14 Days

Because you booked with us by phone, online, by message, or in your own home, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days without giving any reason and without penalty.

The 14 days runs from the day the contract is made.

To cancel, just tell us clearly before the 14 days is up — email Contact@kacleaning.org, phone 07522777612, or write to the address in section 1. You can use the wording below, but you do not have to.

"I hereby give notice that I cancel my contract with KA Cleaning for the following service: [service], ordered on [date]. Name: [your name]. Address: [your address]. Date: [today's date]."

If you want us to start within the 14 days: most customers do, and we are happy to. Just confirm it with us — a reply by text, WhatsApp or email is fine.

By asking us to start early you agree to both of the following:

If you cancel part-way through, you will pay for the work already carried out, in proportion to what was completed.
Once the work has been fully completed, your right to cancel is used up and no refund is due.

We will refund anything you have paid within 14 days of you telling us you are cancelling, using the same payment method you used.

6. Changing or Cancelling a Booked Clean

Separately from your 14-day statutory right above, once you are a regular customer or outside that window, we ask that you give us reasonable notice to change or cancel a booked clean:

More than 24 hours' notice: no charge, we will rearrange.
Less than 24 hours' notice, or no access on arrival: we may charge up to 50% of the booking value.
We will always try to be flexible about genuine emergencies and illness — just let us know.

If we have to cancel or rearrange, we will give you as much notice as we can and will not charge you.

7. Payment

Payment is due within 7 days of the invoice date unless we have agreed otherwise in writing.
We accept bank transfer. Details are on your invoice.
For larger one-off jobs we may ask for a deposit. Any deposit is deducted from the final bill.
We may charge interest on late payment as allowed by law.

8. Our Standards

Under the Consumer Rights Act 2015 we must carry out our service with reasonable care and skill, within a reasonable time, and for a reasonable price where none was agreed in advance. We take that seriously.

If you are not happy with any part of the clean, tell us within 24 hours and we will come back and put it right free of charge. If we cannot put it right, you may be entitled to a reduction in price.

9. Damage and Breakages

We take great care in your home, but accidents can happen. If we damage something, tell us as soon as you notice and we will put it right or compensate you fairly.
Please tell us in advance about anything fragile, valuable, antique, or that needs special treatment, and we will avoid it or handle it as you instruct.
We are not responsible for damage caused by pre-existing faults, wear and tear, or items that were already damaged or improperly fitted.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

10. Your Responsibilities

Please secure cash, jewellery and valuables before we arrive.
Please tell us about pets, alarm codes, or anything in the property we should know about.
Please make sure the property is safe for us to work in. We may leave and charge for the visit if we find conditions that are unsafe.
We cannot move heavy furniture or work at height beyond what is safe with standard equipment.

11. Complaints

If something goes wrong, contact us on 07522777612 or Contact@kacleaning.org, or write to us at the address in section 1. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 days.

If we cannot resolve your complaint between us, you may be able to refer it to a certified Alternative Dispute Resolution (ADR) provider. We do not currently subscribe to an ADR scheme, but you can find approved providers through the Chartered Trading Standards Institute, and you can get free consumer advice from Citizens Advice on 0808 223 1133.

12. Your Data

We handle your personal information in line with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for the full detail.

13. General

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.
If any part of these terms is found to be unenforceable, the rest still applies.
We may update these terms from time to time. The version that applies to your booking is the one published when you booked.